Terms of Service

1. Who we are

Renvoro is operated by Artur Cherneha, an individual trading under the name Renvoro, of [CONTACT ADDRESS]. In these terms, "we", "us", and "Renvoro" mean that person, and "you" means the person or organisation using the service.

Subscriptions are not sold by us directly. They are sold by Paddle.com Market Ltd, which acts as the merchant of record and as our authorised reseller — see section 5.

2. The service

Renvoro is a property management workspace. It records properties, reservations, tenants, payments, expenses, commissions, and owner settlements, and produces reports from those records. It is available as an Android application and through this website.

Renvoro is a record-keeping and calculation tool. It is not an accounting, tax, legal, or financial advisory service, it does not hold or transfer your money or your owners' money, and it does not file anything on your behalf. You remain responsible for the accuracy of what you enter and for meeting your own tax and legal obligations.

3. Accounts

You need an account to use Renvoro. You must give accurate details, keep your credentials confidential, and tell us promptly if you believe your account has been accessed by someone else. You are responsible for everything done through your account and by the users you invite into your workspace.

You must be at least 18 years old and legally able to enter into a contract.

4. Plans and limits

Each plan sets a limit on active properties and on the number of users in a workspace. Current limits are listed on the pricing page. Archived properties do not count towards the property limit.

If you exceed a limit, we will ask you to upgrade or reduce usage. We will not delete your data because of it, but we may prevent new records from being created until you are back within the limit.

5. Billing and Paddle

Our order process is conducted by our online reseller Paddle.com Market Ltd. Paddle is the merchant of record for all orders. Paddle provides all customer service enquiries related to payment and handles returns of payments. Paddle calculates and remits any sales tax or VAT that applies in your country, and its name will appear on your card or bank statement.

Subscriptions renew automatically for the same period until cancelled. Prices are shown excluding tax; the total, including tax, is displayed before you confirm. Subscriptions are billed in US dollars.

If a renewal payment fails, we may retry it and may suspend paid features until payment succeeds. Cancellation and refunds are covered by our Refund and Cancellation Policy, which forms part of these terms.

6. Price changes

We may change our prices. If a change affects your existing subscription, we will tell you by email at least 30 days before it takes effect, and it will apply from your next renewal. If you do not accept the new price, you can cancel before that renewal and your plan will run to the end of the period you have already paid for.

7. Acceptable use

You agree not to:

• use Renvoro for anything unlawful, or to store data you have no right to store;
• attempt to access another workspace's data, or to probe, scan, or breach our security;
• resell, sublicense, or provide the service to third parties as your own product;
• copy, decompile, or reverse engineer the software, except where the law allows it;
• overload the service, whether by automated requests or otherwise;
• upload malware or content that infringes someone else's rights.

We may suspend an account that breaches this section, with notice where it is practical to give it.

8. Your data

Your records stay yours. We do not sell them, and we do not use them to build products for other customers. We process them to run the service, as described in the Privacy Policy.

You can export your properties, reservations, and financial history at any time while your account is active, and for 12 months after it closes. After that period we delete the data, except where we must keep records for tax or accounting purposes.

You are responsible for having the right to store the personal data of your tenants and owners, and for telling those people how their data is used. In relation to that data you are the controller and we are the processor.

9. Availability

We aim to keep Renvoro available continuously, but we do not promise uninterrupted service. Maintenance, third-party outages, and faults can interrupt it. Where planned maintenance is likely to be disruptive, we will give advance notice.

10. Liability

Renvoro is provided as it is. To the extent the law allows, we exclude implied warranties and we are not liable for lost profits, lost business, lost data, or indirect or consequential loss.

Where we are liable, our total liability in any 12-month period is limited to the amount you paid us for the service in that period.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, your statutory rights are not affected.

11. Termination

You can cancel at any time from your subscription settings or by emailing us. We may suspend or close an account that seriously or repeatedly breaches these terms, or where we are required to by law.

On termination your access to paid features ends at the close of the period you have paid for, and the export window in section 8 begins.

12. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email or in the application. Continuing to use Renvoro after a change takes effect means you accept the updated terms.

13. Law and disputes

These terms are governed by the law of Ukraine, and the courts of Ukraine have jurisdiction. If you are a consumer resident elsewhere, you keep the protection of the mandatory laws of your country of residence.

Please contact us first — most disputes are resolved faster by email than by anything else.

14. Contact

Artur Cherneha
[CONTACT ADDRESS]
Email: support@renvoro.app

For payment and invoice questions you may also contact Paddle directly at paddle.com.

Before you publish: this document is a working draft written to cover the situations a Paddle seller review looks for. It is not legal advice. Have it checked against the law of your jurisdiction, and replace every highlighted placeholder. Delete this notice afterwards.